Our Hygiene Commitment
Our Hygiene Commitment
The Covid -19 pandemic which swept the globe saw us close our doors on the 20th March 2020. In compliance with government guidelines, and with the safety of our team members and guests as our utmost priority, there was little we could do except watch and wait, in the hope that our collective sacrifices and social distancing measures would be rewarded, and that we would be in a position to welcome everyone back to the Resort in the not too distant future.
As we have opened our doors once again, we do so in the knowledge that some things which we once deemed normal are no longer deemed so, and that in order to protect the health of our team members and guests, we must adapt and adjust as we move towards a safer New Normal together.
With this in mind, we have introduced the following steps to our Galgorm Journey:
Flexible Booking Policy
Your safety and that of those around you continues to be our main priority, therefore we have temporarily changed our cancellation policy to include a Covid-19 clause. Should you develop a new and consistent cough, a fever and/or a loss of taste or smell prior to your arrival, we ask that you do not attempt to travel. Instead we will offer you the option of changing the date of your reservation, holding your existing payment as credit against a future booking or offer a full refund.
Prior to Arrival
To minimise as many high touch points as possible collection wide, we have invested in a new app. This app contains important information needed to navigate the Resort, including our Thermal Spa Village map, the food and beverage menus for all our Dining Outlets, our Room Directory and much more.
You will receive a link to the app prior to arrival, and we ask that our guests download the app to make the most of their Galgorm Experience.
Cleansing Tunnel & Temperature Checks
We have Implemented some further hygiene measures to include Mistpal cleansing tunnels, which use Activora, an organic and renewable plant-based sanitiser. The use of the Mistpal tunnel will be recommended, however, it is optional for our guests to avail of at their convenience, on arrival to the Collection sites.
Upon arrival, all team members and guests will undergo a mandatory temperature check. Should a team member or guest’s temperature be above 38 degrees Celsius, they will be refused entry and advised to seek medical aid. Team members will be asked to adhere to government guidance and also seek advice from our Human Resource Manager before being permitted to return to work, while guests will be contacted by our Reservations team to discuss our Covid-19 cancellation policy (please see above “Flexible Booking Policy” section for details).
Enhanced Safety and Cleanliness in Public Areas
As we continue to fight the spread of the virus, our hand washing/sanitising practises and our social distancing etiquettes are of vital importance.
All our staff will be visible wearing face coverings whilst working in public areas. We would also ask that our visitors and guests wear face coverings indoors as per government advice, except when seated at a table in one of our food and beverage outlets. Disposable masks are available, on request from our reception areas.
Please observe the Social Distancing Guidelines and floor markings on display throughout the Collection; they are there for your safety and that of our team members.
A range of alcoholic and non-alcoholic hand sanitisers are available for team member and guest use upon entry to the Collection sites. Hand Sanitiser Units are also available for your convenience in public areas. We also have Galgorm branded hand sanitiser for our guests’ comfort and convenience as they navigate through their Galgorm journey.
Our new and dedicated Public Areas Cleaning Team will be visible at all stages throughout your stay or visit, using our vast disinfectant resources to address high touch points.
The team have also increased the frequency of decontamination and sanitisation throughout the Collection. This is completed nightly in public areas using Aerofog Generators containing our COSHH assessed disinfectants, Airsteril MP100 decontamination units and Ozone™ OC1500 Air Purifier.
Our Housekeepers are provided with the PPE needed to keep them safe as they service your accommodation. We have scrutinised their already immaculate cleaning standards and made the necessary adjustments to protect the health of our guests.
All high touch points within the accommodation will be thoroughly sanitised during each service. Additional cleaning aids, such as colour coded microfibre cloths which help to combat cross contamination, and our continued partnership with Ecolab provides us with the peace of mind that the chemicals we clean with have been awarded their Statement of Efficacy Against Coronavirus.
We add the finishing touch to accommodation by using an Airsteril™ MP100 Decontamination Unit – the same as those used by health professionals to help control infections in hospital environments.
Our unbroken Cleanliness seal on the door of your accommodation is our promise to you that the above steps have been completed by our team.
The Thermal Spa Village
A constant cleaning regime is carried out in all areas of our Thermal Spa Village on all high touch points, and Aerofog Generators containing our COSHH assessed chemicals is used to sanitise all other areas thoroughly.
An Ozone™ OC1500 Air Purifier and/or Airsteril MP100 decontamination unit is also used during hours of closure each evening, for further deep sanitation of all areas.
New social distancing measures within the Thermal Spa Village will limit the amount of guests using an experience at any one time, and so we get ready to welcome you back with over an acre of expansion to our outdoor area and the addition of new steam and salt experiences, communal hot tubs and hot tubs for private use.
Social distancing measures have also dictated that we monitor the overall volume of guests in our Thermal Spa Village during any one period, therefore access to the Spa will be dependent on room type and your allocated check in time.
Should you wish to avail of a treatment during your stay, you can do so by pre-booking one of the bespoke treatments we have created with the help of our partners, Aromatherapy Associates. Our new treatment offerings will allow our therapists to continue to provide you with a relaxing experience in a safe environment.
In addition to this, we have installed AS10 & AS30 Airsteril units in each of our treatment rooms. These provide a completely silent unit which uses unique thermal UV to control harmful bacteria and viruses both in the air and on all exposed surfaces 24 hours a day, 365 days a year.
Your Dining Experience
Our restaurant layouts have been altered to align with social distancing requirements. Our paper menus have been replaced by electronic versions housed in our app which you will have downloaded prior to your arrival.
Our breakfast buffets have been replaced by an A la Carte offering, and in order for us to manage your dining experience safely, it is essential that any dining experience, including breakfast and room service, be booked in advance. This allows us to manage the volume of guests and team members within any one area, to ensure social distancing guidelines are followed.
Our bar areas will provide table service only, with standing room and over the counter service prohibited. Our table layouts will promote social distancing, creating a safe environment for our team members and our guests.
Behind the Scenes
Our kitchen layouts have also been reviewed to support social distancing among our team members.
Increased sanitation of food service areas with our approved disinfectants will be coupled with an Ozone™ OC1500 Air Purifier which will be used during hours of closure each evening, for further deep sanitation of all kitchens and Front of House areas within our restaurants.
The presentation of your meal has also been reviewed to minimise the amount of crockery brought to and from your table.
We have implemented further segregation of team members to include increased home working, departmental bubbles, and removal of cross site working and further restrictions in communal areas such as break rooms.
The facilitation of regular testing for higher risk team members, those who are in contact with a wider volume of team members due to their role, or indeed random testing will also be considered in line with developments.
We have Implemented a traffic light emergency response plan to quickly identify and communicate with team members who are required to take action such as isolation or testing.
We also maintain regular and on-going contact with our Senior Environmental Health Officer, local council bodies and contact trace is also in place across the Collection.
Our Hygiene Commitment is a fluid working document that is reviewed regularly and will continue to be updated and edited to provide all our customers with appropriate information.
The above steps have been created in line with government advice and that of our Health professionals, who have worked so tirelessly in the face of this pandemic. We ask that you consider the work they have done, and the sacrifices they have made, as we all work together to adhere to the guidance provided to us.
We look forward to welcoming you back to the Resort in the near future, and we hope to see our courageous NHS frontline staff among the first of our guests, as they make use of the £750,000 worth of experience vouchers donated by Galgorm Collection in recognition of their hard work, bravery and commitment to helping patients throughout the Covid-19 pandemic.
7th October 2020.